What Is Servant Management? Definition & Examples
Servant management is a management philosophy that prioritizes serving others and fostering their development. It’s, in that sense, a non-egoistic method to transformational management; the servant chief actually places their workers and group above their very own standing and ego wants.
Service management goals to fulfill the wants of self, others, and programs in moral and prosocial methods. It rests on management competence, character, and care (Shek et al., 2023).
Servant leaders actively take heed to, empathize with, and search to empower their staff members. They goal to create an surroundings the place belief, collaboration, and private growth are the utmost priorities.
Servant management emphasizes morality and integrity and seeks to assist emotional, relational, and moral development in followers. These leaders are dedicated to investing in private relationships with workers. They search to extend belief, loyalty, and dedication.
“Key qualities of servant leaders are humility, making certain followers’ growth, listening, sharing in decision-making, behaving ethically and selling a way of group. The thought is that when followers’ wants and well-being are prioritized, they can obtain their targets, and this flows upward in order that the chief’s and the organizational targets are met in flip.”
Canavesi & Minelli, 2022, p. 414
After we consider highly effective servant leaders, Martin Luther King, Mahatma Gandhi, and Nelson Mandela could come to thoughts. All served their communities with super humility, compassion, and dignity.
We might also consider army personnel who serve within the literal sense, though the army is in fact a extremely hierarchical area, and servant management in civilian organizations relies on completely different fashions.
An instance of servant management in motion within the enterprise world is that of Herb Kelleher, the cofounder and former CEO of Southwest Airways. Kelleher prioritized his workers’ wellbeing, believing firmly that completely happy workers would result in glad prospects and, as a consequence, to enterprise success.
As he put it, “Your workers come first. And if you happen to deal with your workers proper, guess what? Your prospects come again, and that makes your shareholders completely happy. Begin with workers and the remaining follows from that” (Hyken, 2018, para. 4).
Kelleher created a company tradition that grew to become recognized for workers who took themselves evenly, however their jobs severely.
We are able to additionally recall Agile Scrum masters, whose key operate is just to serve their groups as successfully as potential. Relying on the scenario at hand, Scrum masters use their smooth abilities to behave as servant leaders, facilitators, coaches, managers, mentors, academics, obstacle removers, and alter brokers.
Servant Management Principle by Robert Greenleaf
Robert Ok. Greenleaf is usually considered the pioneer of servant management. In 1970, he revealed an essay on the subject, and in 1977, he revealed an influential e-book known as Servant Management: A Journey Into the Nature of Legit Energy and Greatness.
On this e-book, he outlines a complete mannequin that encapsulates the core rules of servant management. Greenleaf’s (1977) concept emphasizes the next key parts:
Servant leaders pay attention actively to their staff members and search to grasp their views and wishes.
They exhibit empathy by caring deeply concerning the wellbeing of their workers.
Servant leaders goal to facilitate each therapeutic and private development of their staff members, at an expert and private stage.
They’re extremely conscious of their impression on others and the world round them.
As a substitute of counting on authority, servant leaders use the artwork of persuasion to information their staff members towards shared targets.
They’ve the flexibility to color vivid footage and talk compelling visions of a greater future to their staff.
Servant leaders are future oriented and all the time take into account the long-term penalties of their selections and actions.
They take accountability for the wellbeing of their groups and the wellbeing of their group as an entire.
- Dedication to the expansion of others
Servant leaders are passionately devoted to serving to others develop and attain their full potential.
Greenleaf additionally emphasised that organizations in addition to people could possibly be servant-leaders. He believed that servant-leader-organizations had the potential to vary the world.
In his second main essay, The Establishment as Servant, Greenleaf (as cited in Robert Ok. Greenleaf Heart for Servant Management, n.d., para. 6) wrote:
“That is my thesis: caring for individuals, the extra in a position and the much less in a position serving one another, is the rock upon which a superb society is constructed. Whereas, till not too long ago, caring was largely individual to individual, now most of it’s mediated by establishments – typically giant, advanced, highly effective, impersonal; not all the time competent; typically corrupt.”
“If a greater society is to be constructed, one that’s extra simply and extra loving, one that gives better artistic alternative for its folks, then essentially the most open course is to boost each the capability to serve and the very efficiency as servant of current main establishments by new regenerative forces working inside them.”